Investor Charter
Published in compliance with SEBI's June 2021 circular, which requires every SEBI-registered intermediary to set out investor rights, service standards and the grievance redressal framework on its website. Fortunate Investments (ARN 126150) is an AMFI-registered Mutual Fund Distributor.
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GrokVision & mission
Our vision
To be a trusted financial partner for families in Surat, guiding them towards their goals through honest guidance, investor education and disciplined, goal-based investing.
Our mission
To simplify mutual fund investing for every client through transparent practices, plain-language explanations and continuous service - putting investor interest first.
Services we provide
Your rights as an investor
Right to Scheme Documents
Receive the SID, SAI and KIM of any recommended scheme before investing - free of charge.
Right to Account Statement
Receive your Consolidated Account Statement (CAS) on request, typically within 5 working days.
Right to Timely Proceeds
Receive redemption proceeds within the AMC's stipulated timeline (usually T+3 working days) and dividends within 30 days of the record date.
Right to KYC Update
Update KYC details - address, bank account, nominee - at any time through your KRA.
Right to Nomination
Register, change or cancel a nomination on any folio at any time, free of charge.
Right to Grievance Redressal
Have your complaint acknowledged and resolved within the timelines set out below, with the right to escalate if unresolved.
Right to Commission Information
See the trail commission paid to your distributor on your investments, disclosed in your Consolidated Account Statement.
Right to Direct Plan Information
Be informed that Direct Plans exist as an alternative, with a lower expense ratio and no distributor commission.
Do's and don'ts for investors
Do
- Read the SID / SAI / KIM before every investment
- Complete your KYC before any transaction
- Verify your distributor's ARN at amfiindia.com
- Check your CAS every month for accuracy, holdings and commissions paid
- Nominate a family member for all your folios
- Keep your contact, bank and nominee details updated with your AMC / KRA
- Invest with a defined goal and time horizon, based on your own risk profile
- Use SEBI SCORES for complaints that remain unresolved
- Monitor your portfolio periodically
- Ask for commission disclosure before investing
- Use the MITRA portal (mitra.amfiindia.com) to trace lost or inactive investments
- Keep copies of all transaction confirmations
Don't
- Don't invest based on tips or social media posts
- Don't share your OTP, PIN, password or folio login with anyone
- Don't sign blank application or authorisation forms
- Don't invest borrowed money in equity funds
- Don't panic-redeem during market corrections
- Don't invest without understanding the scheme's risk level (Riskometer)
- Don't trust unsolicited calls promising high returns
- Don't delay your KYC update - it can freeze your account
- Don't ignore emails or SMS from your AMC about your folio
- Don't invest more than your risk appetite allows
- Don't fall for schemes promising guaranteed or assured returns
- Don't deal with unregistered intermediaries or unregulated pooling schemes
Service & grievance turnaround times
| Service / Activity | Typical Turnaround |
|---|---|
| Complaint acknowledgement | 3 working days |
| Complaint resolution | 15 working days |
| Consolidated Account Statement (CAS) on request | 5 working days |
| Redemption proceeds credited to your bank account | T+3 working days (AMC-dependent) |
| KYC modification (address, bank, nominee) | Processed by the KRA, typically within 30 days |
| SIP registration / cancellation | Effective from the next SIP cycle after notice |
Grievance escalation matrix
| Level | Escalate To | Contact Details | Timeline |
|---|---|---|---|
| Level 1 | Mehul Balubhai Patel (Grievance Redressal Officer) | See contact details on the Grievance Redressal page | 15 working days |
| Level 2 | Concerned AMC | AMC Investor Relations / Customer Care | 15 working days |
| Level 3 | AMFI Helpline (IGRC) | igrc@amfiindia.com · 1800-270-7000 (Toll Free) | 30 days |
| Level 4 | SEBI SCORES | scores.sebi.gov.in · 1800-266-7575 | As per SEBI |
| Level 5 | SMART ODR | smartodr.in - online conciliation and arbitration | As per ODR |