Grievance Redressal
We take client complaints seriously. Here is how you can raise one, and what to do if it isn't resolved to your satisfaction.
ChatGPT
Perplexity
GrokRedressal Process.
A clear, step-by-step framework to ensure your grievances are heard, acknowledged, and resolved promptly.
Last Updated:
See also the full Investor Charter for your rights.
Level 1 - Contact us directly
Write to our Grievance Redressal Officer with your complaint details, folio/transaction reference (if any), and contact information. We acknowledge every complaint within 3 working days and resolve it within 15 working days.
Level 2 - The concerned AMC
If unresolved, contact the Investor Relations / Customer Care team of the AMC whose scheme the complaint relates to, or its registrar (CAMS / KFintech).
Level 3 - AMFI Helpline (IGRC)
Escalate to AMFI's Investor Grievance Redressal Cell - email igrc@amfiindia.com or call 1800-270-7000 - quoting our ARN.
Level 4 - SEBI SCORES
Lodge your complaint with SEBI through the SCORES (SEBI Complaints Redress System) platform at scores.sebi.gov.in, or call 1800-266-7575.
Level 5 - SMART ODR
If you remain dissatisfied, initiate online conciliation / arbitration through the SMART ODR (Online Dispute Resolution) portal at smartodr.in.
Grievance Officer / Contact
- Name
- Mehul Balubhai Patel
- Designation
- Proprietor & Grievance Redressal Officer
- ARN
- 126150
- Phone
- +91 9712935455
- contact@fortunateinvestments.co.in
- Address
- E-4, Purnima Society, B/H Kakadia Complex, Kotak Bank Lane, Ghod Dod Road, Surat - 395007, Gujarat, India
- Working hours
- Monday to Saturday, 10:00 AM - 6:00 PM
- Acknowledgement
- Within 3 working days
- Resolution
- Within 15 working days at Level 1
External Portals
5-level escalation matrix
| Level | Escalate To | Contact Details | Timeline |
|---|---|---|---|
| Level 1 | Mehul Balubhai Patel (Grievance Redressal Officer) | See contact details on the Grievance Redressal page | 15 working days |
| Level 2 | Concerned AMC | AMC Investor Relations / Customer Care | 15 working days |
| Level 3 | AMFI Helpline (IGRC) | igrc@amfiindia.com · 1800-270-7000 (Toll Free) | 30 days |
| Level 4 | SEBI SCORES | scores.sebi.gov.in · 1800-266-7575 | As per SEBI |
| Level 5 | SMART ODR | smartodr.in - online conciliation and arbitration | As per ODR |
Turnaround times
| Service / Activity | Typical Turnaround |
|---|---|
| Complaint acknowledgement | 3 working days |
| Complaint resolution | 15 working days |
| Consolidated Account Statement (CAS) on request | 5 working days |
| Redemption proceeds credited to your bank account | T+3 working days (AMC-dependent) |
| KYC modification (address, bank, nominee) | Processed by the KRA, typically within 30 days |
| SIP registration / cancellation | Effective from the next SIP cycle after notice |